Frequently Asked Questions
Account
What is an authorized partner and how do I become one / know if I am one already?
A business contractually authorized to sell Boeing Store Wholesale merchandise is considered an authorized partner. If you have already been a part of this partnership, you are already considered an authorized partner. For those interested in becoming one, an application must be submitted for consideration by our team.
Who do I contact if I am an authorized partner and have trouble accessing B2B.BoeingStore.com?
Please contact boeingstorewhole@exchange.boeing.com.
Can I add authorized users to my account?
Should you need to add any authorized users to your account, contact your wholesale representative directly for help.
Who do I contact if I need more help?
Please contact our team at boeingstorewhole@exchange.boeing.com.
Orders
How do I place a wholesale order?
Ensure you are logged into your account to see wholesale pricing to begin browsing and shopping. Be sure to meet the minimum order quantities otherwise you will receive an error message and be unable to move forward to check out.
What is the minimum order amount?
The minimum order amount for domestic accounts is $500 and $1,000 for international accounts. Shipping and taxes are not included and are calculated at checkout. Online wholesale prices are as marked.
What if I want to order merchandise that is not on B2B.BoeingStore.com, but is on BoeingStore.com?
All approved items for wholesale orders are available through the online wholesale catalog. Please reach out to your wholesale representative with any questions regarding products. Boeing-licensed products – such as Red Canoe or select toys – must be ordered directly from our licensees.
Do I need to include a PO number?
A PO number is not required, though when you place an order, you will see a pop-up box will allow you to input one. This can also be provided after submitting your order. Please reach out to your wholesale representative to add this information.
About Returns and Shipping
Can I request a return or exchange?
Returns are available for damaged or defective products and shipping errors, otherwise there are no exchanges available. Please contact your wholesale representative for assistance.
When will I receive my order?
Please allow our warehouse 3-5 business days to process your order. Once the order is fulfilled, you will receive an email with tracking details. You can also check your order status by following the steps below:
- Log in to your account: You will need to enter your email address and use the one-time six-digit login code sent to your email address.
- Access the order: Once logged in, you can view your order history and select the specific order you want to track.
- Order status page: The order status page provides updates on the order's progress. This page can also be accessed through a link in the order confirmation email.
- Real-time updates: If the order is shipped with a supported carrier, you can see real-time updates on the shipment's location.
If you need further assistance, please reach out to your wholesale representative directly or at boeingstorewhole@exchange.boeing.com.
What if I don’t have a freight forwarding account to include? (i.e., FedEx, UPS, DHL, etc.)
If you do not have an account with a freight forwarder to include when submitting your order, please leave blank and we will work to ship on our Boeing Stores account. The shipping fee will be estimated at the checkout.
What if I have special shipping instructions?
For any notes on special shipping instructions, email your wholesale representative after placing your order.
General
What wholesale price do I get on Boeing Store merchandise?
The wholesale price is as marked on each product page.
Are there any pricing guidelines?
Yes, authorized partners must price merchandise within a +/-20%variance of the MSRP. To determine the MSRP, please search the product SKU number on BoeingStore.com.
How do I determine apparel sizing?
Please refer to the size charts on our product pages for more details on sizing.
Does Boeing Store offer any marketing support?
Yes, the following resources are available to our authorized partners at www.b2b.boeingstore.com/apps/resources. Should there be any additional marketing needs outside of the below, please reach out to your wholesale representative.
- Authorized partner logo
- Brand style guide
- Marketing lifestyle images